By Keystone Bank Limited has clinched the Best in Customer Experience Award at the 14th West Africa Innovation Awards held in Lagos, in recognition of its outstanding service delivery and digital innovation in the banking sector.
The annual awards honour brands and professionals driving excellence, creativity, and innovation across industries in West Africa.
According to the organisers, Keystone Bank was celebrated for its relentless commitment to customer satisfaction, underpinned by strategic investment in digital transformation, staff training, and responsive service models.
Receiving the award on behalf of the bank, Group Head of Service Management, Bukola Fodeke, stated:
“This award is not just an accolade, it is a reminder that when innovation meets service excellence, the result is a truly differentiated customer experience. We dedicate this recognition to our customers and the teams who work tirelessly to serve them better every day.”
Fodeke reaffirmed the bank’s resolve to deepen customer relationships, embrace inclusive financial solutions, and continuously evolve with forward-thinking technologies.
This recognition, the bank said, affirms its vision of becoming West Africa’s most customer-focused and accessible bank, and cements its status as a trailblazer in customer-centric financial services.
