By Leadway Pensure has once again raised the bar for excellence, clinching the prestigious West Africa Pension and Lifestyle Company of the Year at the 14th West Africa Innovation Awards. The victory marks its third consecutive win after securing the same honor in 2023 and 2024.
The firm’s winning streak, which also includes the Best Customer Care Award, highlights Leadway Pensure’s unbroken commitment to a people-first service philosophy. The Gold Award in the fiercely contested Customer Service Excellence category confirmed the company’s distinction for combining operational efficiency with deep empathy and innovation.
In a highly competitive field, Leadway Pensure emerged as the clear pacesetter, reinforcing its image as a trusted custodian of financial futures. Its recognition as the 2025 Category Leader reflects years of purposeful investment in technology, talent, and attentive client service across the West African region.
Speaking after receiving the award, the head of Customer Experience at Leadway Pensure, Inyene Moses, stated, “This recognition is both humbling and inspiring. It speaks to our collective resolve to redefine Pension Administration through exceptional service driven by integrity, empathy, and a desire for impact. We do not take the trust of our clients lightly; this award is dedicated to them.”
Leadway Pensure emphasized that its approach blends digital innovation with a human touch — meeting and exceeding the rapidly evolving expectations of customers. By balancing structure with soul, the firm continues to set new standards in customer service and financial security management.
As it looks ahead, Leadway Pensure says it remains firmly committed to driving positive change in pension administration, ensuring every client’s future is nurtured with care, precision, and purpose.
