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The Nigerian Communications Commission (NCC) and major players in the telecom industry recently met to discuss how to address the issue of data depletion, which has been a growing concern for consumers across the country.
At the 91st edition of the Telecom Consumer Parliament (TCP) in Abuja, NCC Executive Vice Chairman, Prof. Umar Garba Danbatta, shared the commission’s efforts to tackle the problem. He explained that understanding the reasons behind data depletion and finding solutions from different angles was key to resolving the issue. Danbatta, who was represented by Muhammed Babajika, Director of Licensing and Authorisation at NCC, spoke at the event, which focused on the theme “Data Depletion: Discussions on Various Perspectives.”
Danbatta mentioned that data depletion complaints have become increasingly common as more Nigerians switch to 4G/LTE technology. He also reflected on the previous TCP, held in Lagos in 2022, which discussed the rollout of 5G technology and its challenges. As a result, the NCC has enhanced its capacity to approve devices for 5G usage.
The EVC noted that data depletion often happens because people use and consume more data. He also pointed out that the rise of data-enabled devices during the COVID-19 lockdown has contributed to this problem, as many people used more data for work, school, and socializing online.
“This discussion comes at a crucial time as Nigeria is moving towards 5G technology,” Danbatta said. “With new spectrum licenses granted to MTN Nigeria, MAFAB Communications, and Airtel Networks, it’s important that we understand the issues surrounding data depletion with 4G before we fully adopt 5G.”
The event was an opportunity for industry leaders, regulators, and consumer advocacy groups to share their views on the problem. Danbatta stressed that while the NCC’s job is to protect consumers, it also has a responsibility to the telecom industry. Both sectors rely on each other, and ignoring consumer needs could hurt the entire industry.
“Consumers are the backbone of telecom businesses,” he said. “If their concerns are not addressed, it could hurt the operators’ investments, and there will be no industry for the NCC to regulate.”
Ayanbanji Ojo, Head of Consumer Affairs at NCC, praised the redesigned TCP, noting that it strengthens the dialogue between stakeholders for the benefit of consumers. He emphasized the commission’s role in ensuring consumer issues are heard and addressed.
“It’s our job to make sure consumer complaints are dealt with by the relevant parties,” Ojo said. “I encourage everyone to make the most of this event to find ways to protect consumers and improve the telecom industry for everyone.”
Representatives from telecom companies like MTN, Airtel, 9mobile, and Mtel also joined the discussion.
